We’ve heard your feedback loud and clear. We’re excited to announce this
new system status for Blue Box updates.

Our offices will be closed Sunday and Monday, 25th and 26th December, in
observance of the Christmas holiday. The office will remain closed on
Monday for general business and we will have reduced staff for support
issues and limited phone support. As always, our on-call staff will be
available throughout the holiday and weekend.

If you have an urgent issue that needs to be addressed while our offices
are closed, please make sure to open an urgent ticket or call our phone
system and leave a voicemail marking your message as urgent.

To mark your phone call as urgent, please do the following:

Dial 1-800-613-4305.
At the voice prompt, press 1.
Then press #.
Finally, press 2 and leave a voicemail.

To open an urgent support ticket, ensure you are logged into Box Panel and
visit Under the ticket body, please check the
box “Open this Ticket as Urgent”. This will escalate your ticket and bring
it to attention of our team.

Merry Christmas from all of us at the Blue Box Group!