Note: None of our data center properties were affected by this issue.  This only affected our office suite.

The fire alarm in our office building has triggered.  Our offices will be temporarily closing until building management has resolved this issue.  Inbound phone calls will not presently be answered.  In the interim, our offsite teams will be responding to all alerts and escalated tickets.

To mark your phone call as urgent, please do the following:

Dial 1-800-613-4305.
At the voice prompt, press 1.
Then press #.
Finally, press 2 and leave a voicemail.

To open an urgent support ticket, ensure you are logged into Box Panel and visit http://support.bluebox.net/. Under the ticket body, please check the box “Open this Ticket as Urgent”. This will escalate your ticket and bring it to attention of our team.

We will update this page when we are back online in the office.

Update - 11:10AM Pacific - We’ve gotten the all-clear from the Fire Department and our team can now re-enter our office suite.  An issue with the HVAC fan belt in our office’s HVAC unit caused the system to billow smoke and odors from vents.  The system has been disabled while the HVAC company comes to determine the root cause.  There may be a continued lag in our teams general response as there is still a lingering odor, so we’re working on ventilating the space.  A portion of our team has relocated to alternative space to support our off site staff.  We will update when all staffing is back to normal.

Update - 9:00AM Pacific - As of 2pm yesterday, all staff were back working from the office and the HVAC system was working as expected.

(Web Only Post)